FAQ

From the very beginning we aim to gain the trust of our customers.
Newlanston attaches great importance to close co-operation with our customers to ensure the high level of quality and service always.

How long can i get the feedbacks after we sent the inquiry?
We will reply you within 12 hours in working day.
Are you a direct manufacturer or trading company?
Yes, we are already more than 15-years crafts making factory, we have strong design team and own QC team. We provide OEM, ODM, and some RTS products online.
What products can you offer?
It mainly manufactures the home decorations,which takes artificial leather, textiles and MDF as the texture, like pillows, soft cushion,seats, storage boxes, handbags, cosmetic bags, small furniture, photo frames, picture frames,etc.
What applications do your products relate to?
Our products mainly sell in decoration store, gifts store.
Can you do customized products?
Yes,we are mainly doing customized products according to the customers’ drawings or samples.
Do you have unique design products?
Yes, we have our design team, our products are mainly our own design, each are unique and special.
How about the capacity of your company?
Our handicrafts production line can produce about 50,000 piece/months.
How many employees of your comany? What about the technicists?
We now have around 70-100 employees, including 2 designers and 5 salesmen.
How to guarantee the quality of your goods?
We will do the inspection after every process. For the finished products, we will do inspection according to the customers’ requirements and the international standard.
What’s the payment term?
When we quote for you,we will confirm with you the way of transaction, such as FOB,CIF,CNF.For mass production goods, you need to pay 30% deposit before producing and 70% balance against copy of documents. The most common way is by T/T.